RB
Rina B
1 reviews | Active since Sept 2017
09 Dec 2019, 21:16
Unacceptable customer service resulting in a loss of over R 6000!
On 8 March 2019 I ordered a bottle of Benromach 30 year old whiskey for an amount of R6086.09 . Till date I Have not received my whiskey or a refund.
After several emails and phone calls to Me Bronwyn Hector over the last 9 months they have not been able to resolve this. I have had promises of a refund, sent my banking details - but 9 months later I still have not received my refund.
I find this utterly unacceptable!
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Replies (1)
Bottleshop.co.za's replyOfficial
03 Nov 2020, 13:59Dear Rina,
Bottleshop.co.za was placed in Business rescue earlier this year by its creditors.
The previous Managing Director has resigned and the business is under completely new management.
Bottleshop.co.za was placed in Business rescue earlier this year by its creditors.
The previous Managing Director has resigned and the business is under completely new management.
I'm sorry for your loss. May I ask that you please contact us to lodge a claim?
Bottleshop.co.za's reply03 Nov 2020, 13:59
Official
Dear Rina,
Bottleshop.co.za was placed in Business rescue earlier this year by its creditors.
The previous Managing Director has resigned and the business is under completely new management.
Bottleshop.co.za was placed in Business rescue earlier this year by its creditors.
The previous Managing Director has resigned and the business is under completely new management.
I'm sorry for your loss. May I ask that you please contact us to lodge a claim?