1 reviews | Active since Jan 2020
UCOOK & Bottleshop.co.za - Missing items on Competition Prize delivery
Timeline of Events:
1. On the 6th of December 2019 it was announced that I had won the Glenfiddich competition as part of the Bottleshop.co.za promotion. By buying a bottle of Glenfiddich 12-Year-Old Single Malt Whisky you are entered into a competition to win another Glenfiddich 12-Year-Old Single Malt Whisky and UCOOK vouchers.
2. On the 17th of December 2019 I received my prize of 2 UCOOK meals, but no Glenfiddich 12-Year-Old Single Malt Whisky, as promised in the prize.
3. On the same day (the 17th) I sent an email to the UCOOK Head of Customer service, Gershom Rademeyer, that no Glenfiddich had arrived. There was NO response to that email.
4. On the 7th of January 2020 I sent a follow-up email to Gershom and CC'ed in *** and ***. There was NO response to that email from either UCOOK or Bottleshop.
5. On the 20th of January 2020 I sent another follow-up email to Gershom and Bottleshop. This email got a response from Gershom stating "I have just notified our Marketing team and operations department and will arrange for the 375ml Bottle of whiskey to be delivered by the end of this week."
6. It is now the 27th of January, and nothing has arrived and no further communication has occurred.
UCOOK and Bottleshop, it has been 41 days since I alerted you and I have been extremely patient. Why spend money to enter competitions if you never receive the prize? This service has been shocking, and false promises seem to be the norm....
When can I expect a response that actually gets followed through???
This HelloPeter review will be against both UCOOK and Bottleshop.co.za
Sorry to hear this. Bottleshop.co.za was placed in Business rescue earlier this year by its creditors.
The previous Managing Director has resigned and the business is under completely new management.
Sorry to hear this. Bottleshop.co.za was placed in Business rescue earlier this year by its creditors.
The previous Managing Director has resigned and the business is under completely new management.
Please send me your email address and I will get a voucher off to you.
As part of the changes we've made we only stock product in our warehouse or on order at supplier. We hope to see you back soon so we can show you things have changed.
Please send me your email address and I will get a voucher off to you.
As part of the changes we've made we only stock product in our warehouse or on order at supplier. We hope to see you back soon so we can show you things have changed.
The only reason I am bringing this up now (4 months later) is because Bottleshop has now reported this whole item as being false and incorrect. To be honest, I wasn't going to fight for the voucher, and rather call it all a day... But with Bottleshop marking this as "false" I feel that Bottleshop is being unfair and only trying to sweep their bad reviews under the rug. In any case, all proof and communications have been sent to HelloPeter Admin for them to decide... This just feels like a stab at something I was willing to forget. I honestly cannot understand why this needed a re-visit...
The only reason I am bringing this up now (4 months later) is because Bottleshop has now reported this whole item as being false and incorrect. To be honest, I wasn't going to fight for the voucher, and rather call it all a day... But with Bottleshop marking this as "false" I feel that Bottleshop is being unfair and only trying to sweep their bad reviews under the rug. In any case, all proof and communications have been sent to HelloPeter Admin for them to decide... This just feels like a stab at something I was willing to forget. I honestly cannot understand why this needed a re-visit...
My apologies for this, we're busy trying to resolve all these past issues. I think it was marked incorrectly on our side.
I'll ensure that this voucher is sent ASAP.
My apologies
My apologies for this, we're busy trying to resolve all these past issues. I think it was marked incorrectly on our side.
I'll ensure that this voucher is sent ASAP.
My apologies