Take money and do not deliver or refund.

Do not think this is a legitimate company. Seems that there are a lot of people in the same boat with this company.

I placed an order for a number of products on 24 May 2019. I have not received my products within a week then I asked that they cancel and refund me. They confirmed that they will do this and after numerous attempts and messages I have still not been refunded. I reported them to the Bank for them to resolve or recover my money.

Standard response from Bonwyn Hector (Team leader for Customer Delight):

Thank you for your email. I will escalate your email to the relevant parties.

Again- apologies for the frustration caused.

Still nothing happens.