Shocking - Bottleshop

I placed an online order on the 21 May for a number of ‘in stock’ items as listed on their catalogue. Payment was made and acknowledged. A week later I have to call them to find out when I could expect delivery of my items. I have been dealing with Bronwyn Hector the ‘customer service team leader’ well let me tell you that they have much to learn about customer service.

I have made numerous calls and follow ups, everything there is an apology for not getting back to me. I then speak with Caroline the ‘operations manager’ she then offers me a full credit for the order which I accept. I provide them with my banking details.

Days go by I get the delivery in part. One item missing. I call Bronwyn once again and ask her what’s going on? Surprise she does not get back to me again. I have asked to speak to more senior person. I was told that they do not give that information out to anyone. Only she and Caroline deal with queries, neither of them can assist me!

To date I continue sending them reminders about my credit only to be informed that she will escalate it? Not sure if I’m going to get anywhere here unless I personally go to the address that’s on her email header in KZN and I insist on seeing someone more senior.