Poor service order 48535

I place and paid for n order on the 29/8 By the 31/8 I had not received any updates regarding my order or the shipment of the order I could not get through on the phone number supp**** on the site I sent several email with no reply On the evening of 31/8 I received a update on shipment ( Bottleshop claims to dispatch 2 x per day) My order arrived on 3/9 and it was someone living in CT order Once again sent several emails with no reply I eventually got through on the provided number and was told to hold the line as customer care was so busy - 15 minutes later someone answered the call and I was told that they are not sure why I received someone else order and they will call back I got a call later on Monday say it will be sorted I once again sent several emails to follow up with no reply The incorrect order I received was in the meantime collected by the courier And I still have not received my order or an update as we when and what is happening to my order. One week later ...... This must be the worst online shopping experience I have ever had I will not be ordering from them again Really poor customer service