POOR CUSTOMER SERVICES: Give me my money bac****!

First time using this site. Checked on their delivery T&C's before I ordered and was required to pay R75 for my delivery, which according to how they work, I should have received by Friday, 7 December. I place my order on Monday, 3 December.

I hear nothing from them so I call on Thursday, 6 December to enquire, only to hear that they are having stock issues with their supplier. I don't believe this should become my issue as a customer, so I request that they cancel my order and refund me in full. If you don't have stock, this should be established before you put it on your website. I liaised with Bronwin on Thursday, 6 December who committed to cancelling the order and confirming with me via email.

It's 13 December and I still do not have a refund, I have sent 4 emails - Bronwin has not responded to a single one of them. So I call again today after 1pm. Bronwin says she's going to speak to her CEO and will call me in 20 mins. After 2 hours and no feedback, I call AGAIN only for Bronwin to tell me that she was busy and didn't follow up on my cancellation AT ALL. In addition, she tells me her CEO is out doing stock trips???? Again, THIS IS NOT MY PROBLEM.

I want this order cancelled and fully refunded. This was the first time I used Bottleshop and will most certainly not be back again or recommend to anyone.