Poor Customer Service

I ordered from The Bottle Shop, order came to a total of R294 inclusive of delivery. I made an ATM deposit of R300 on 24 Dec 2015. I forwarded proof of payment to [Email Removed] A week later after no response I contacted the number on their site. The gentleman I spoke to confirmed that my payment had been received and that my order will be delivered as soon as the funds have cleared. An ATM deposit takes a maximum of 72hours to clear. I emailed The Bottle Shop again with my contact details and they didn't respond. I do understand most companies close for the holidays however as a new Bottle Shop customer I have been inconvinienced by their lack of communication. If they did close for the holidays the least they could have done was to put up a notice on their site informing customers of this. An automatic reply on their email would also have been of help. It's almost 2weeks since I ordered and my order has not been delivered and I still have not been contacted by The Bottle Shop informing me of a delivery date. Their site promises a delivery time of 24-48hours. How is it possible that The Bottle Shop can send me promotional emails and not respond to my order enquiries??? ?