Order not fulfulled

I placed an order with Bottleshop.co.za on Wednesday 9th August 2017. Their website indicates delivery within 24 - 48 hours. By the Monday, I phoned them to confirm when i can expect delivery as I need the items for a birthday on 16th August. The lady informed me that some goods were out of stock but the delivery will be done the following day 15th August 2017. Again I received no delivery - I then called again, only to be told that the goods will definately be delivered on 16th August 2017. I was irrated as I explained that i need the stuff on that day for the birthday. Luckily I followed my gut and went and purchased elsewhere. I then contacted the supplier on 18th August 2017 and requested a refund. They agreed and Warrick emailed me to that effect that they have cancelled the order and will refund me. I emailed them my bank details. On the same day I received a "rate our service" from them - Told them I was highly dissappointed in their conduct. I then received a message from Warrick to say that had I not cancelled the order on the 16th August, the goods would have been delivered by the Friday 18th August. I told him, I dont want the money back, I want the goods, so then deliver it. Since then I have emailed them several times, tried to contact them on their "live chat" but still no luck. I have asked to them deliver the goods or send me proof of the refund. I am still waiting. Needless to say, I will never deal with them again.