Highly unpleasant shopping experience: Avoid these people

I ordered a selection of wines for delivery to my mother for her birthday. 1/3 of the order was never delivered. And the order was delivered late. This operation is by far the worst online shopping experience I have had. They will: 1. Will take money from your credit card for goods that they are unable to sell because they don't have the stock. 2. Never respond to your emails. 3. Answer their phone 1 out of every 20 times that you call, if you are lucky. 4. NOT deliver within the promised time frame (if they actually deliver at all). 5. Will NOT apologise for bad service. 6. Will only refund you (eventually) for nondelivered goods if you are very lucky.