Exceptionally Poor Service & Communication

On the 5th December I ordered an expensive bottle of whiskey to be delivered to my father. On the 9th December I was informed it was delivered but it wasn't. I tried tracking the parcel on their website but it didn't work. I then emailed them several times but received no reply. I then called them on the 19 Dec to be informed it had been delivered to a person I did not recognize. I also then emailed them asking for the proof of delivery and received a very curt response telling me I could track it on the website (which doesn't work). Eventually last week I got hold of them again and they managed to track down the proof of delivery. The parcel had been delivered in the wrong city. I informed them I felt I had received exceptionally poor service they did absolutely nothing about it. I wouldn't recommend this online company at all. Really shoddy customer service.