Beware: Shocking service, no delivery & no communication - Viable business???

<p>I had ordered wine on bottleshop.co.za which over a month later they have failed to deliver despite advertising of 24-48 hour delivery (this is also not the first time delivery is substantially delayed).</p> <p>Having called them and mailed them they have firstly failed to respond to any of my mails and on the phone said they are struggling with delivery from the estate (having called the estate they said they have sufficient stock on-hand).</p> <p>Over a month later (not 24-48 hours as advertised) I have still not received my wine nor a refund, furthermore they have failed to contact me and are not answering calls anymore. There is no sense of customer service, no resolution and no communication.</p> <p>This is shocking and unaccetpable. Other online stores are far better organised in terms of delivery times and communicate pro-actively. I have turned to this forum not knowing how else to get them to respond and haven given them a fair chance multiple times to respond.</p>