Always bad service from bottleshop.co.za

Bottleshop.co.za

I would not do business with this company again. They are the type of store that gives negative impacts on the online shopping market. I bought a present on Friday and asked that I could collect it if ready the same day but was told it is not yet ready and that they would deliver it on Monday for me. I was happy with this as I needed it for Tuesday latest. Monday came and Monday passed, no delivery ad no tracking number. Tuesday morning I called to follow up a number of times and was told it would definitely be delivered by 5pm. I received a tracking number via email at 2pm and called the courier company only to be told that my parcel would never be delivered to me the same day and that it would only take place the next day. Fuming I called Bottleshop.co.za to complain and get answers only to be told not to worry and that the parcel DEFINITELY would arrive by 5pm. We left to go the people whom I bought the present for at 7pm and STILL NOT DELIVERY. What an embarrassment for us and I am so upset and mad at this company. It is so poorly run and they NEVER respond to emails or only messages sent and trying to get someone to answer the phone at the office is also impossible as you just sit on hold forever. You guys really need to jack up your service and shopping experience as it is so ******* now and this is the second time we have used this service and the second time they did not deliver on time. 2 out 2 bad experiences! Shameful.