2 MONTHS AND STILL NO PRODUCT DELIVERED

To sum it up in one word: HORRIBLE

I ordered a bottle of rather expensive 60 year old wine on July 24th, in the hopes that it would reach its destination by Friday, August 4th, the day of my father's 60th birthday (see where the 60 years comes into play). I live in Dubai, United Arab Emirates, and flew down to surprise my dad and family for the weekend and had the shipping address for the wine to one of my father's colleagues in the hope that it will get there prior to me showing up and he could say "your son wanted to be here so much but sent this instead".

Regardless of this, I showed up and NO ORDER DELIVERED. I have spent more on international phone calls to follow up than what I paid for the bottle of wine. I have sent numerous e-mails but have not heard any answer. Every time I speak to Michelle who answers their phone there is a new story about it being delayed from the warehouse in JHB or someone is going to the farm on Wednesday, or its been sent from the warehouse in JHB but to this day NOTHING. I have asked to speak to superiors in the company, who is never available or not in the office. I have asked for e-mail addresses of anyone who can assist but the only e-mail id she can give is the info address that doesn't reply to any of my e-mails. On September 23rd it will be exactly 2 months since I paid for this item and I am still waiting.

I am tired, fed up and have had it pretty much up to my eye***** with the lack of service from this company and I urge anyone who reads this to get in their cars and drive to the closest bottle store because I am pretty sure the shebeen in my hometown will offer better service than these guys.

Saying all of that, I still really want the bottle of wine that I PAID FOR!