Above and Beyond. Excellent service and problem proactively resolved

Ordered a couple of waterproof rocker switches for an outdoor light on a 4x4 one early Monday morning. I only realised the old switch on my rear light was worn just before a big trip. I bought the item from Botshop through an online shopping portal that gave delivery scheduled for a week later.

I thought I would call to gently probe whether the delivery could be expedited. I only asked if delivery could at least happen that same week.

Without asking, Botshop, cancelled their normal courier service (that almost def would have delivered that week anyway) and ordered a sameday courier service... without even asking them to do so! Just to make sure it arrived with plenty of time.

Amazing service. Highly recommended.