Bosveld Oase *****ing your money!

Terrible service, *****ing your money. I asked to cancel our reservation in advance of 30 days after the first signs of Coronavirus hit our country. First, they said they won't take any refunded cancellations based on the fact that the future due to Corona is unsure, and that the normal cancellation policy will be followed where you loose 50 percent of the deposit if cancelled before 30 days. I agreed that this is acceptable, now after weeks of trying to get the remainder of my money back, and asking to speak to management. A woman named Elna, refusing to provide details of management (after I asked several times!) and now states that they are no longer accepting my cancellation (even though my bookings falls outside the dates of the lockdown and was attempted to be cancelled before the lockdown was even announced) and I only have the option of moving my booking or loose my money. I am so fed up with the resort and correspondance and now I have lost my right to "not camp" at Bosveld Oase, how is this acceptable?? I don't want to camp there anymore, not after lockdown, not at the end of the year, likely not ever!!! How can you justify taking my right to cancel my booking (and I did this well in advance and in terms of your existing cancellation policy) and now I've lost my rights and therefore my only conclusion is that you will be *****ing my money in effect.