Bosveld Kudu Poor service

I had a very bad experience regarding purchasing the shoes from this supplier.

1. The shoes I initially purchased were size 5 and learned that they were bigger. I then requested a swap with a size 4, with which they said I can return and pay the delivery fee of R99 which I did and sent the receipt on 2022-11-25. 2. On Nov 29, 2022, I sent an email trying to find out when were the shoes going to be replaced, which they responded the next day that they will send the replacement shoes ASAP. 3. On Dec 06, I did a follow up via email asking when are the shoes going to be replaced, with no answer and again on the 09th Dec which I sent Any feedback regarding the replacement? I am traveling on the 12 December and need to have these by then". On the 10th Dec, Hein Dreyer wrote "Hi Sfiso I do apologise for the delay in my reply, the loadshedding is killing us. I am picking the stock up on Monday and then it will be sent out. May you have a wonderful weekend". 4. Again on the 13th Dec, I followed up without any response from the company. 5. Seeing that there was no joy from this company, on the 14th I wrote the ff. to cancel the order: I have tried to be patient with the service provided for this purchase. The calls, Whatsapp messages, and emails are not responded promptly. The delivery has been outstanding for the passed 14 days since you received the shoes back. No feedback provided. I mentioned that we will be travelling and so we needed the shoes by the 12 Dec, and this has not happened.

I therefore cancel the order and would request that you process the refund urgently so I can purchase these somewhere else. Please use the ff. banking details to process the refund i.e. shoe selling price plus delivery fee".

6. The refund was only processed on the 17th Dec after I had to ask about it on the day. With that, only R494.10 was refunded. When I enquired about the delivery fee that I was also charged for them to send back the replacement shoes, they wrote "As per our company policy, delivery costs are non-refundable and a 10% fee is taken from the original amount" 7. After the above mentioned, I wrote "The delivery I am talking about was for the return of the replacement shoes. Not the initially delivery I paid.

Also note that the cancelation is due to your company not honoring the delivery on time - not my fault.

Am I now paying penalties for the failure of your company to supply a customer?"

I have never heard a word from the company ever since. Such a pathetic service.