SH
Simon H
1 reviews | Active since Nov 2016
11 Jan 2023, 13:45
FIRE YOUR CUSTOMER SERVICE MANAGER OR APPOINT ONE.
We've requested quotes numerous times with precise details on the required product, they simply do not care to follow up when facing a challenge on their side. Complete disregard to provide acceptable service. Bricks we received in the past were fine. They have a serious lack in customer service management.
Helpful (0)
Replies (1)0
Replies (1)
Bosun's replyOfficial
12 Jan 2023, 14:47Good day Pierre,
We sincerely apologise for the inconvenience we have caused you. We value our customers and this should not have happened. Thank you for making us aware of your negative experience - corrective measures will take place to avoid such situations moving forward.
Our sales personnel have marked this matter as resolved.
Please let us know if you have any additional questions, concerns, or comments.
Kind regards,
Warren
We sincerely apologise for the inconvenience we have caused you. We value our customers and this should not have happened. Thank you for making us aware of your negative experience - corrective measures will take place to avoid such situations moving forward.
Our sales personnel have marked this matter as resolved.
Please let us know if you have any additional questions, concerns, or comments.
Kind regards,
Warren
Bosun's reply12 Jan 2023, 14:47
Official
Good day Pierre,
We sincerely apologise for the inconvenience we have caused you. We value our customers and this should not have happened. Thank you for making us aware of your negative experience - corrective measures will take place to avoid such situations moving forward.
Our sales personnel have marked this matter as resolved.
Please let us know if you have any additional questions, concerns, or comments.
Kind regards,
Warren
We sincerely apologise for the inconvenience we have caused you. We value our customers and this should not have happened. Thank you for making us aware of your negative experience - corrective measures will take place to avoid such situations moving forward.
Our sales personnel have marked this matter as resolved.
Please let us know if you have any additional questions, concerns, or comments.
Kind regards,
Warren