No Response regarding Complaint!!

<p>I have tried contacting Jeanette from Boston BBQ who dealt with my complaint to advise her that I will not be able to get the bank statements she requested from FNB as they want to charge me for every page printed out. She asked me to get statements from June-Sept 2016 which would cost me extra money just to get the complaint resolved which was their fault in the first place.</p> <p> </p> <p>I tried contacting her last week and the week before but didn't get a response. Since we last spoke she also hasn't followed up on if I was able to get the documents or how she could help resolve this matter further. Above this she was rude and tried to make me the person in the wrong?</p> <p> </p> <p>I will not spend extra money just to prove Boston BBQ wrong. An agent from FNB already spoke to her and advised her that there were no deductions made in June when we were there and that was the reference Boston BBQ used when deducting my account 4-5 months later???</p> <p> </p> <p>Please refund my money or I will keep on complaining as you could not even do a follow up call to ask if I succeeded in obtaining the documents or even to offer a dinner just to keep the peace. I want an apology for all the inconvenience caused and my money back.</p> <p> </p>