An Unpleasant Feast: Bossa's Epic Fail

I feel compelled to share my recent experience at your establishment in Milnerton Lagoon Beach, and unfortunately, it was one of the most disappointing dining experiences I have ever had.

Upon arriving at Bossa, my family and I were excited to enjoy a meal together. However, the entire experience left a sour taste in our mouths. Here are the key issues we encountered:

Service Delays: We waited approximately 20 minutes just to order drinks and a waffle for my son

Multiple Waiters, Multiple Mistakes: Different waiters attended to us, resulting in confusion and a lack of coordination. My child's waffle arrived with no s****, serviettes, or any utensils, forcing him to eat with his hands.

Missing Essentials: When our pizza was finally served, it came without plates, sauces, salt, pepper, or cutlery. This lack of attention to detail and basic necessities was astonishing.

Lack of Check-Ins: The waiter who promised to return shortly to take our food order failed to do so. When she eventually checked on us, it was merely to inquire if we were okay, seemingly oblivious to the fact that we had not yet placed our order.

Inordinate Waiting Times: Waiting 20 minutes for the bill and an additional 10 minutes just to settle it were unacceptable, especially considering the lackluster service throughout our meal.

Perceived **************: It was disheartening to observe another table, comprised of white patrons, receiving more attentive service from multiple waiters while we struggled to get even the most basic assistance.

This experience raises concerns not only about the efficiency and professionalism of your staff but also about potential ************** based on race. While I would like to believe that this was merely an unfortunate series of events, the stark contrast in service provided to different tables has left me questioning the underlying reasons.

In conclusion, I must express my profound disappointment with the overall service and treatment we received at Bossa. The lack of attention to detail, extended waiting times, and potential discriminatory practices have ensured that my family and I will not be returning to your establishment.

I hope you take this feedback seriously and consider it an opportunity to improve your service standards. Maybe get a tip from the Bossa in Kuilsriver, you guys need to do better.