Absolutely Terrible Experience!

Myself and 3 friends decided to visit this establishment for an afternoon of catch up.

Right off the bat. We were NOT accompanied to our seats. Instead we had to find our OWN seats. Then waited and after 20mins we asked where the waiter is. One is eventually assigned. Ordered drinks. Then waited another 15 minutes for our drinks to arrive(35mins in already). Once the drinks get there, the order is wrong 🙄🤦🏻♂️

We ordered 3 “*** on the beach” ****tails and 1 black label beer. The waiter comes back with 3 black label beers and 1 *** on the beach 🙈 (keeping in mind, the waiter is not taking notes, instead tells us that he will remember everything and alleges he has been there for 10 years while using foul language) all this while reeking of alcohol as though he had 1 too many the previous night or he was just under the influence at the time.

Needless to say, at this point we are already annoyed having spent all this time there and not having our drinks, only 1 person had theirs. So we call the manager. Ryan(the manager, I believe this was his name) arrives and he apologizes and advises us that he has reprimanded the staff. We then also request for a new waiter to be assigned. The afternoon continues, with the new waiter the food and drinks arrive promptly.

Then we are approached by another waiter to ask whether we could close the window due to the smoke blowing into the “non smoking” section through the door. Which was rather mind gobbling, since if they had closed the door, this would not have been an issue. The whole reason for choosing a table at the window is for having it open and enjoying the sea breeze blowing in and providing ventilation and fresh air.

Naturally we explain to the waiter to close the door and that would effectively prevent any residual smoke from blowing into the non smoking section side of the restaurant. He then continues to close the window. And so we open it again. We request to see the manager again 🙄

Ryan comes back again and proceeds to side with the staff and explains that we are having a stare down with his employees(after they were eye balling us since we got there) - He also then proceeds to close the window and then mumbles some words of arrogance to which I respond by saying, lets just pay the bill and go please.

At this point, Ryan has walked off after he has closed the window and we are collecting our things and paying the bill. Which was over R2k. Another manager comes, a blonde female and she was absolutely lovely(so sorry I didn't catch her name, since I would have loved to give her an accolade) Apologized for our terrible experience.

We walk off and exit the building, vowing to never set our feet back there.

The moral here is: As 4 coloured people, we felt judged, little did they know that amongst those individuals, sat a particular someone who works for the worlds largest, most successful online retailer, as part of their operational unit and leads up a team dedicated to customer service.

As the classic saying goes: “Don’t judge a book by its cover” - Yet this is exactly what happened.

We will definitely NOT be visiting your restaurant in future and we would not be recommending it to any of our friends, families, colleagues etc 😇🙏🏻