Poor service by Bossa restaurant at Tygervalley Waterfront.

We went to Bossa @ Tygervalley Waterfront, and had the worst experience ever. We made a booking well in advance for a group of 9. Because we had good experiences in the past at this venue, we had no reason to not go there again. Unfortunately, from start on we had bad service. We ordered our drinks as well as a starter, waited very long for our drinks and they forgot to bring me my drink. When the starters came no plates were supp**** and we had to request plates which still not were delivered. The starters (Gilopino Poppers) came but were cold. They brought us another plate of starters which were better but still no plates. We ate and decided that it will not affect us. We then had to call on the waiter to take our orders. Again, we had to wait for almost an hour before any of our food came and it was a simple order 8 burgers and one salad. When complaining to the manager he had no sympathy with my concerns. Will I ever go back or refer people to them, most definitely not. It is actually a pity as it is such a superb venue with great view.