Bad Customer Service we even got insulted by a bar man

We have always had a great experience at service, and this time was no different. The service on the dining side was excellent, as we have come to expect from Bossa Burgundy.

Unfortunately, our experience changed completely when we moved to the bar. We were repeatedly ignored by the staff, despite calling for assistance several times and even raising our hands to get their attention. What made the situation even more frustrating was that a customer sitting next to us noticed what was happening and even tried to call the staff to assist us.

Despite this, one of the staff members continued to ignore us and proceeded to assist other customers, including people standing behind the bar chairs where we were seated. At that point, we became extremely frustrated and asked to speak to the manager. Even then, the staff member continued to behave as though we were not there and showed a clear attitude towards us.

What made the experience even more uncomfortable was that we genuinely felt as though we were being judged and deliberately treated differently from other customers. We couldn't help but wonder whether assumptions were being made about us—perhaps that we wouldn't tip or that we were somehow less important as customers. We noticed that the staff seemed much more attentive to white customers while repeatedly overlooking us, even when we had been waiting and actively trying to get their attention.

We want to make it clear: never judge a book by its cover. Every customer deserves the same level of respect, attention and service, regardless of what they look like or what assumptions may be made about them.

To make matters worse, another staff member, who we understand has been working at Bossa Burgundy for some time, responded to the situation by telling us “futsek.” That was completely unacceptable and escalated an already frustrating experience.

We eventually found a manager and raised our concerns. However, we left feeling that we were not confident that anything would actually be done about what happened.

We are sharing this review because we genuinely enjoy Bossa Burgundy and have always had positive experiences there. We hope management takes this complaint seriously and looks into what happened. No customer should be made to feel ignored, judged, disrespected or unwelcome.

We sincerely hope this experience ends with us and that management takes the necessary steps to ensure that other customers do not have to go through the same thing.