1 reviews | Active since Jul 2016

15 Feb 2022, 10:48

Boss paving Durban terrible service

I recently used boss paving to pave my pool area. The paving was done well but they completely destroyed my pool ! I watched them paving and they did not care at all how much sand, cement and stone fell into my pool. They knew it wouldn’t be their problem . My creepy is sucking up stones and rocks and a week later of having to refill the pool with water every single day we still have cement, stones and sand at the bottom. I understand some sand would get into the pool but not this quantity. Surely if you specialise in residential you look after people’s pools while you doing the job. It is so rude and disrespectful to leave a persons home like this . I spoke to the owner and he just said that’s what happens when they pave a pool area. We paid them R40 000 to pave and bow we have to pay thousands more to repair our pool and for water

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Replies (1)
Boss Paving
Boss Paving's reply18 Feb 2022, 09:28
Official
Hi Brigette, 

Thank you for bringing this to our attention. On behalf of the entire Boss Paving group we would like to sincerely apologize about the problem and the inconvenience.

We can assure you that we take the utmost pride in our workmanship and this is certainly not our standard of work and definitely not how we leave a customers house. As you clearly mentioned we have paved 1000's of pool areas and never have a problem. 

We will be notifying our Durban office to be in touch with you and to remedy this as soon as possible.

Once again on behalf of the entire Boss Paving team we sincerely apologize and are certain this will be resolved timelessly.