Poor service delivery

I am writing to share my disappointing experience with Boss Catering Equipment. Over the last five weeks, our company placed two substantial orders with them. For the second order, we requested a 10% discount given the significant amount we were purchasing. Instead of accommodating this reasonable request, we had to amend the order due to the high prices quoted initially. When we requested a revised quote for a reduced quantity, we were surprised to find that the price per item had increased.

Throughout our communication, I clearly expressed that the service we were receiving was unsatisfactory. Rather than addressing our concerns professionally, their representative dismissively suggested that we take our business elsewhere.

This experience was highly frustrating and fell well below our expectations. The lack of transparency in pricing and the unprofessional attitude of the staff were particularly disappointing. I would caution other potential clients to be wary of these issues when considering Boss Catering Equipment for their needs.

Overall, our experience with Boss Catering Equipment has been very poor, and I hope that they take serious steps to improve their customer service and pricing practices.