WHAT YOU SELL IS NOT WHAT YOU GET

On Monday the 04th of November I made an online order and paid for the order same day, I received a message that my payment has been captured and I will receive my order within 1-3 working days, on the 7th of November I called them and I was told the courier was on the way to pick up my order, they sent me an email with courier details and I called the courier with the tracking number and I was told there is no movement from Boss Auto Spares, meaning they did not get instructions to pick up the part. Called the courier again on the 08th of November and still there was no movement. Called Boss Auto Spares same day were I struggled to get in, when I Theresa who told me there was a problem and I would get a part on the 09th of November. This is the most UNFAIRLY SERVICE you give.