This shop has bipolar! Counter sales very rude and refuse to help online customers?

Living in a rural area I make use of online shopping to buy things I can't buy locally. I found Boss Auto Spares and ordered a list of parts for my 1985 Mazda 323 that they had on their online store. I would have bought more but there was no one willing to assist me, apparently walk-in customers take priority.

So I ordered what I could see online and paid via the online store on 11 December 2020: Bumper lights, left and right mirrors, a breather valve for the tappet cover, mudflaps, a battery holder, and a tube of Holts fire gum.

A week later I had still not heard back so I phoned to find out what was happening? They had not even shipped the parts yet! So they shipped the parts and a few days later I received a courier at my gat only to discover that they only sent the bumper lights and the mirrors.

I wrote this on the courier's note and contacted them again and again till today when I have finally had enough! On the top of my invoice and on the top of the online store is a WhatsApp number that gets answered by a counter salesperson who is not only rude but is of the opinion that online sales are not his concern.

Boss Auto Spares does not have any other website only the online store, yet when you phone the numbers on the online store you get treated very badly by counter salespeople who seem to resent the existence of the online store, and imaging they are not linked to the online store so do not need to assist any of its customers?

Using the WhatsApp number provided at the top of the online store website, and on my invoice, while trying to get assistance today the salesperson would not give his name, would not let me talk to a manager, would not let me talk to the owner and stated bluntly:

"U dont have to be rude sir first of all u ordered online so please contact online department on ***.....i am on counter sales i do not deal with online queries"

"On the website it does not say this number is for online use or online queries"

Their website does not distinguish, it is an online store that has a physical address.

Still, after showing clearly in an email what had happened today and complaining about the service received or lack thereof, and trying the whole day to get assistance, while being blown off by the salesperson, I got this reply via email:

"Hi John

Apologies for this - we will address this accordingly and take necessary measures

Our online team is looking into your order and will confirm soonest on your outstanding items.

Regards Shakeerah "

Sounds good, but it happens to be almost the same reply every time I email...

In short, I was hoping to have found an online parts shop where I can buy parts regularly, instead, I found frustration and am out of pocket for parts I paid for but have not received, not to mention how much of my time has been wasted, so sadly I can not recommend this shop to anyone, but feel obligated to warn other not to use Boss Auto Spares, either in person or online!