Pathetic service from Boss auto spares in jhb!

<p>More than a month ago I enquired about Crystal headlights for my golf 2 and was assured by the sales Rep Julian that they've got stock and that I should simply order it online seeing as though I'm from kimberley. I went online and placed the order and two days later when the parcel arrived on my door step it was the wrong headlights. The picture and description of the item on the website was incorrect. I then phoned Julian back and explained my situation and that I needed the matter rectified ASAP because I was preparing for a car show in two weeks time. He promised me that I need not worry because he will find me the lights I'm looking for and all I need to do was send the incorrect lights back to him. I sent the lights and I never heard anything thing back for a week. Concerned whether I would get them in time I phoned to find out whether he found the correct ones yet. When I phoned Julian he had not even made an effort to start looking yet. He assured me I would have it before my show. I then phoned back two days later and he said he was still looking, that's when I figured that even if he did find it I would not get it in time. I kindly asked for a refund of my money so I can acquire the lights else where. He then said no problem I should send my banking details via whatsapp and he will get his boss to do the refund. One day before the show I phoned and he said that the boss should of done it already and I should've received a notification. Then realizing that Julian was totally unreliable I started reminding him day after day, whilst receiving totally pathetic replies such as "I just sent the driver with the money now '' and ''the driver didn't get around to it yet". It is a month later and I call this morning fed up with the entire story and asked Julian yet again what is going on. He's response was "Aadil is here I can ask him quickly" he then turns away from the phone and I hear him asking Aadil, who I can only assume is his boss, may he do a refund to me because I ordered the wrong lights online. Furious I then realized that Julian had not even asked for authorization for my refund! I demanded to speak to this Aadil guy and Julian first tried all ways to defuse my rage but after insisted he gave the phone off and I assumed I was speaking to Aadil but in actual fact I was still speaking to Julian!! Whenever I demanded to speak to the boss Julian would answer. Obviously so that I couldn't get through to the boss to complain about the extremely poor service. I will never support Boss Auto spares ever in my life again, nor will I refer anybody to them. I will go out of my way to tell this story to anybody who was thinking about supporting such an unprofessional organization! </p>