Boss Auto ********

I placed an order #*** on 11 Jan 2022. On the 14th I sent an email enquiring the status of my order. After a few hours of no response i decided to call to find out what is going on. I tried multiple times staying on the line for 20 minutes at a time but the phone just keeps on ringing. I think this is a **** as today the 7th business day already passed and still did not receive any feedback from them. I would like to be refunded.