Unacceptable service from Bosko Cape Town

I ordered a dress from Bosko on 22 November 2024 and it is now 15 December. The tracking facility on the order confirmation does not work; contact with the company via email gets a reply to effect that customer services representative (Jane) is "with you every step of the way" to resolve the issue but does not provide any updates re delivery or how the company intends to resolve the issue. I am not sure this company even exists and have now contacted them again via email (as there is no telephonic contact number) and requested the order be cancelled and amount paid refunded. I am not optimistic about the outcome of my latest email.