Cancellation Boshoekfarmhouse Clarence Maaike Pieterse #97HMBEDV

I have booked Boshoekfarmhouse Clarence Dec 2021 for my 60th birthday end of June 2022 and payed R3675. I cancelled the booking end of April and am entitled to get my full deposit minus handling charges back, according to their cancellation policy. After first cancelling with the host, Ernesto, directly, I got a confirmation email from him that came from Afristay to show he paid the money back, BUT IT WAS NOT MY CANCELLATION NUMBER NOR MY NAME NOR MY BANKING ACCOUNT And that email that he forwarded to me was from FEBRUARY and I only contacted him end of APRIL. I sent him an email to tell him there was a mistake, he came back and said he will look into it and confirmed again with me if I booked through afristay. After waiting 1 week, I sent an email to ask if he has any news. He never came back to me. I then contacted Afristay to help me, as I have payed the deposit to Afristay. After many emails to Afristay and responses back from them that they have sent urgent emails to him, but seems to me he is ignoring them too. I have all the emails correspondation and was always polite because I believe in good communication, but after 2 months of many emails I am getting nowhere. If I do not get a reaction now I will go to the National consumer commission.