Horrible Communication and Service

I phoned Boschendal to find out if it is possible to book a picnic for 20 people at for my sister's baby shower. Noline said it was fine and I should just send her an email with the details. I sent the email and after a day of not hearing anything back gave her a call again. She said she will have a look at the mail. She then rep**** with an invoice, but did not answer any of my question in the email. I emailed again. Two days passed and nothing back so I phoned her again to get the relevant information. So finally the picnic was booked and all I needed to do was to confirm the number of guest (picnic baskets) 7 days before the date. <br> <br> When I sent them the number of guests and requested and invoice, they sent me an invoice with way more per person than discussed. When I queried this she just casually said that she forgot to inform me every first Sunday of the month they have a Jazz festival and we need to pay extra because of this. Seeing as we do not even like Jazz and I already informed all the guests of the costs I pointed out to her that this was not what was communicated to me, her answer,\I thought you would have a problem I will speak to my manager". Waited two days again no"""