Worst Service

I am writing to express my extreme dissatisfaction with the after-sales service I have received, specifically regarding Job Number ***. The exchange for my appliance was approved, yet despite multiple follow-ups, the process remains incomplete weeks later.

Liezl from your Head Office has failed to respond to any of the numerous emails sent to her. Even after contacting Bosch Customer Service directly—who themselves escalated the matter and sent follow-up emails to Head Office—we have received no communication or resolution.

Due to this ongoing delay, we were forced to borrow a tumble dryer, which has been highly inconvenient. This level of service is unacceptable, especially from a reputable brand like Bosch.

Please prioritise this matter urgently and provide immediate feedback on the status of the exchange.