Worst ever coffee machine and service from Siemens/ Bosch

Shocking most arrogant service I’ve ever had. I bought a rather expensive Siemens coffee machine and after 6 months and very little use it was back for its first service, that I had to pay over R1200 for. The machine is so fancy it’s supposed to Tell you when to clean it. This never happened however I did clean it. I was told it was filthy and had to pay for the service: still under warranty. The machine went for a service and came back worse than ever. Since then been back twice for servicing and they refuse to credit me. I’ve waited a week now for an update. All I asked was for a credit with which I will then still support Hirsch’s but with another machine that works. It’s been shocking and I will never ever use a Siemens/ Bosch product again. You will be wasting your money and the service you get is one that arrogant and rude. Especially the service department I was dealing with.