WORST CUSTOMER SERVICE

Derick contacted me in February after many attempts. When I call him he does not answer when I whatsapp him he read my messages but does not respond. Eventually I got a hold of him and he said he will send a technician. After that call he was MIA then eventually after a few calls and emails Derrick called me and send the Technician Cuthbert who came to fetch my Filter but been MIA since then. I messaged Cuthbert and Derrick and both just read my messages and do not reply and they do not take my calls. I emailed *** who logged a ticket but I have not heard anything back. It seems like there is a serious issue with Bosch Customer Service and it seem like the management is not interested because they are not doing anything about it. I am now at a point where I am going to take this matter further. I bought a tumble dryer not even so long ago it got damaged and now they cannot or do not want to fix it. THIS IS THE WORST CUSTOMER SERVICE COMPANY and I think it need to be brought to everyone's attention.