Very angry at Bosh

We logged a call with Bosch In November 2019. Our new gas stove is not working. It also happened a previous time same issue but this time its worse.

We logged a call in November. Their policy state that they respond and fix within 48 hours well from November 2019 to 10 Feb 2020 seem to be a far of mark to 48 hours. We have been stranded without a stove for 4 months. Unacceptable.

Please never buy a bosch gas stove.What a waste. Im on my way to the ombuds man if this is not sorted out within the next week.

I dont want the part replaced. It keeps on breaking. At this stage we want a new stove or our money back. If our gaurentee expire we will have to keep up the stove on our own cost and every 2 months it breaks

Hope they see this and respond. Very poor very very poor!!!!!!!

My contact nr *** Johan Klopper