Unsatisfied Customer!!

Below is all the communication I have been having with Makro, only to be told that the problem is with Bosch not providing the stores with stock, this is frustrating definitely not something I was expecting from a "World's leading brand"!! Now I have to wait about a month for my machine because of stock issues from Bosch!!

Good day,

Thank you for responding, but after comparison the Defy does not have any good reviews on your site and it is not the Brand I want.

I remain at my choice and want the Bosch Front Load Washing Machine 10kg (425736), that was promoted.

Kindly confirm when you will have stock and when I will have my unit. I would appreciate if you could get back to me on how you will compensate me for the inconvenience caused.

Thank you.

From: Sivuyile Seyothlilla (Makro Customer Services) <***> Sent: Monday, 15 November, 2021 4:03 AM To: EngelaBrummer <***> Subject: [Request received] Hellopeter : Horrible "Black Friday Extended Deals "Service from Makro Online and Amanzimtoti Branch!!!

##- Please type your reply above this line -## Your request (***) has been responded to by our support staff. To add additional comments, reply to this email. Sivuyile Seyothlilla (Makro) Nov 15, 2021, 11:03 GMT+2 Good day Engela,

I trust you are well today.

Kindly be advised that we have contacted our Head Office buyer and he informed us that we have had issues with receiving stock for the Bosch Front Load Washing Machine 10kg (425736). We will only receive stock at the end of November in KZN.

We do have a deal coming up for the Defy 10kg @ R6999 (378190) which will be featured in our Black Friday Week 48 (22/11 - 28/11) and the unit is equipped with steam functionality.

Please let me know if you will be happy to purchase this unit so I can find out from our management if we can arrange for you to purchase it early?

Looking forward to your response.

Kind regards, Sivuyile Seyothula Consultant- Makro National Contact Centre. Makro SA A division of MASSMART Holdings Limited Tel: ***Email: mailto:***: http://www.makro.co.za

EngelaBrummer Nov 12, 2021, 16:02 GMT+2 Good day, Please respond to my mail, as I now heard that Amanzimtoti branch also does not have stock anymore, after I was told they will get stock in today this is now ridiculous. From: Engela Brummer Sent: Thursday, 11 November, 2021 9:31 AM To: Makro Customer Services <***> Subject: RE: [Request received] Online Purchase Failed Good day David, I called yesterday and was told that there is nothing that can be done for me, this was very disappointing and frustrating, I wanted to order online as I do not have transport to deliver the unit to my home. I thought I would at least receive free delivery for the inconvenience caused but that was not the case. I was told to go to the store as they have stock. Then this morning I went out to Amanzimtoti Makro only to be told they do not have stock, I rented a bakkie for delivery and once again I do not have my unit, and paid hiring fee for nothing. This is the worst experience, what is the point of having these great deals if you cannot provide them to clients.

EngelaBrummer Nov 11, 2021, 16:31 GMT+2 Good day David, I called yesterday and was told that there is nothing that can be done for me, this was very disappointing and frustrating, I wanted to order online as I do not have transport to deliver the unit to my home. I thought I would at least receive free delivery for the inconvenience caused but that was not the case. I was told to go to the store as they have stock. Then this morning I went out to Amanzimtoti Makro only to be told they do not have stock, I rented a bakkie for delivery and once again I do not have my unit, and paid hiring fee for nothing. This is the worst experience, what is the point of having these great deals if you cannot provide them to clients.

David Mabena (Makro) Nov 11, 2021, 15:57 GMT+2 Good day Engela,

Thank you for contacting Makro and apologies for the delayed response.

We would like to apologise for the technical errors and functional difficulties experienced while going about your online shopping on our website.

Please provide us with the name of your closest Makro store in order to check stock when are they expecting stock.

For future purchases, kindly switch your current browser or utilise a different pc/mobile device and re-attempt checkout.

Looking forward to your response. Regards, Makro Online Support Team

EngelaBrummer Nov 10, 2021, 14:10 GMT+2 Good day, I am interested in the Bosch Front loader washing machine 10 kg ID 425736 I was online yesterday and upon payment I had connection problems and was unable to checkout, I logged on again this morning but now the unit is no longer available to purchase online, can someone please assist me. I would like to purchase this product, before the end of the promotion. Kind Regards, E-mail: *** Cellphone: ***