UNQUALIFIED TECHNICIANS

I contacted Bosch regarding my freezer that stopped freezing after four months. They send out a technical representative. Inyathi Appliance was the contracted technical team that was dispatch for the job. Upon arriving at my premises, this Inyathi Appliance appliances technician informs my son that the freezer no longer freezes since the freezer are plugged into a multiple outlets. After learning that all of the other refrigerators (2) in the house are all plugged into the same multi plug and that all of the fridges are working, he informed my son that Bosch appliances only work when they are plugged into a wall outlet. This is the first time I have heard such bull****, and that person is the company that is assigned the responsibility of maintaining Bosch appliances. I have to wonder if Bosch actually looks at who they appoint to represent them, whether those people have refrigerator qualifications, or if are we receiving repairs from some backstreet tech.

In addition to that, the supplier also wanted to charge me for the call-out fee and I informed them that my freezer is still covered by warranty.

Lesson Learn: Rather buy another brand than deal with Bosch after service, since the quality of services hasnt been the same the as for the last couple years, and since it appears that we only have unqualified vendors and technicians servicing your devices