Unhappy aftersale service with Bosch and Takealot

I bought a Bosch washing machine yesterday through Takealot and it was delivered this afternoon. First wash load was good, however machine seems stuck with the second load. I tried numerous means to trouble shoot without much success, eventually going online to seek assistance. Lo behold, the online facility recommends I pay a 'refundable' R65 to log a call with technician... what kind of business is this, whereby as customers we are seemingly being ******** out of our hard earned money. It's not even been 24 hours since this delivery took place and mind you, there's a warranty on this purchase. Can Bosch, please do right by me and assist me or else between Takealot and Bosch, can I have a replacement machine???