MI
Marie I

1 reviews | Active since Sept 2015

29 Sept 2015, 11:15

[Ticket: 145195]

This is a complaint regarding Swartland Electric from Malmesbury which is the Service Supplier for Bosch Siemens Home Appliances. I got action after my first complaint to Bosch. Since then, nothing happened, I am still waiting for the spare parts to be installed and replaced in my stove.<br> <br> See my email to Bosch ( the second one ) below<br> <br> Sawartland Electric eventually came to have a look at the stove. That was 3 weeks after my request to you.<br> Since then, I have had no sign of life. I have phoned to find out if the spare part ( element ) had been ordered.<br> Nobody could give give any feed-back and they are not returning my calls once more.<br> Could you maybe follow this up as I am extremely annoyed.<br>

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Replies (1)
Bosch Siemens Home Appliances
Bosch Siemens Home Appliances's reply29 Sept 2015, 13:00
Official
Hello Marie Benoite,

Good Day Marie,

Thank you for bringing this matter of not getting a response from the technician and apologise for any inconvenience you may have experienced thus far.

I will be in contact with you shortly.

Thanking you in advance.

Kind Regards,

Meredith Madhlophe
BSH Customer Care Manager