Terrible Service from Bosch Siemens Home Appliances

Paid for a part for an appliance replacement as well as courier. Its been over a week and we still don't have the part.

We have been trying to track the shipment but the department are unable to tell us the status of the shipment. We were also told that it had already been "completed" after receiving nothing. Starting to wonder if my payment has disappeared into the void of nothingness because we are still unable to track the shipment.

Dealt with a person by the name of Thabo who is unhelpful and says he will phone you back but doesn't. After pointing this out to him he was rude and abrasive. He has promised again that he will call back but I doubt this will happen.

Terrible service all round and not something you would expect after buying an expensive Bosch appliance. What started out as a seemingly simple part replacement, the system appears to have broken down on the home stretch, leaving us frustrated and with no further updates.