MG
MARK G
1 reviews | Active since May 2019
29 Jun 2022, 14:26
SIEMENS PRODUCT/SERVICE DISAPPOINT
First off, the expensive bean to cup espresso machine broke 2 months after expiry of guarantee. Siemens help line contact details are incorrect/ uncontactable After several email attempts, I manage to contact 'service' department and machine was uplifted. Quote approved A month and two emails later, no response/progress information. The usual South African 'service' experience?
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MARK G's updateReviewer Update
09 Jul 2022, 20:09Update - eventually contacted by Mpho, who undertook to follow up - and did. The machine was repaired free of charge eventually, and I am glad to have it back. Thank you Mpho.
Bosch/Siemens need to work on this side of their business - pronto. They're not doing well in the service/repair section. What a pity customers have to get to boiling point and public fora to air their frustration.
Bosch/Siemens need to work on this side of their business - pronto. They're not doing well in the service/repair section. What a pity customers have to get to boiling point and public fora to air their frustration.
MG
MARK G's update09 Jul 2022, 20:09
Reviewer Update
Update - eventually contacted by Mpho, who undertook to follow up - and did. The machine was repaired free of charge eventually, and I am glad to have it back. Thank you Mpho.
Bosch/Siemens need to work on this side of their business - pronto. They're not doing well in the service/repair section. What a pity customers have to get to boiling point and public fora to air their frustration.
Bosch/Siemens need to work on this side of their business - pronto. They're not doing well in the service/repair section. What a pity customers have to get to boiling point and public fora to air their frustration.