CR
Christelle R

1 reviews | Active since Jul 2018

30 Jul 2018, 11:14

SIEMENS FRIDGE QUALITY PROBLEM/SIEMENS OR BOSCH REQUESTED TO ASSIST

We bought a Siemens fridge and since day one the plastic compartments in this fridge broke item after item. It is the most poor quality plastic I have ever seen! Everything in our house is pristine and without damage and it is clear to see that there's a quality problem with the plastic units. Our repair company replaced and replaced parts which Siemens sent them, but now Siemens does not seem to be interested anymore. What is the use of replacing with the same poor quality plastic? There's a problem with the quality thereof! When I contacted them directly, they responded that Bosch is now responsible. I'm left in the middle here. Either Siemens or Bosch should send a consultant to have a look at the fridges.

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Replies (5)
CR
Christelle R's update17 Aug 2018, 10:08
Reviewer Update
I have spoken to Lyle da Silva from Bosch Siemens, who promised to get back to me regarding the new parts for the fridge, but has not had feedback from him yet
Bosch Siemens Home Appliances
Bosch Siemens Home Appliances's reply17 Aug 2018, 14:14
Official

Hello Christelle,

Thank you for bringing this to our attention. We will notify him and ensure that he contacts you soonest.

BSH Online Customer Care
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CR
Christelle R's update17 Aug 2018, 18:44
Reviewer Update
I was contacted and informed that the new parts will be delivered next week. I hope so
CR
Christelle R's update02 Sept 2018, 13:01
Reviewer Update
BSH has undertaken to deliver the new parts and replace all racks on the inside last week, but I did not hear from them
Bosch Siemens Home Appliances
Bosch Siemens Home Appliances's reply03 Sept 2018, 08:03
Official

Hello Christelle,

We will follow up with our service and spares department today.

BSH Onlne Customer Care