SHOCKING SERVICE from BOSCH & Linden Appliances

BOSCH WASHING MACHINE NOT REPAIRED: SHOCKING SERVICE!!! After spending +/_ R2500.00 on repairs at Linden Appliances (Bosch appointed Agent), numerous phone calls, visit to their premises with a video of the still unresolved problem, I finally called out another Bosch agent to have a look at my washing machine - he immediately confirmed that the machine was not properly repaired. I contacted BOSCH H/O and manager Colin had the machine collected, taken in to Bosch for inspection & he then confirmed via SMS that the machine was in fact still faulty. A week later Colin advised that the repaired machine would be delivered to my house. However, as soon as the delivery guys left on Saturday I noticed that the soap/detergent dispenser did not belong to MY machine and I informed the guys accordingly. However, on closer inspection I noticed that it was NOT my machine. Same machine and similar model, BUT NOT THE SAME!!! (Model/Kg capacity different) Were they hoping that I would not notice that they tried to pass off somebody's old machine instead of repairing MY machine??<br> Calls to customer care, SMS to manager Colin's cell phone & a call to Head Office this morning have not been returned.