Service

My husband bought a Bosch oven at Tafelberg furniture in Cape Gate on 3/10/2020. A few weeks ago the brackets inside the door that holds the glass broke. I called Tafelberg Furniture and they escalated the complaint to Bosch. 4 days later after several calls the technician came. He took out the glass and placed it on top of my fridge and told me that he needs to check if he can find the brackets. A few days later I called again and to my surprise we need to wait 14 days as the part comes from Germany. 14 days went by and no communication. We called again and we were told that it takes 3 weeks for parts to arrive. This is totally unacceptable. We paid alot of money for this oven, but cant use it. Your technician mentioned that it's a very good oven, and I agree, but your service sucks. I've never been so disgusted in this type of service. If you cant fix it come fetch your stove and give me my money back. I'm depending on that oven for an income. You ****** me by loosing customers. When my husband called Bosch and laid a complaint the useless lady at service desk wasn't helpful either. You should go back to Germany and stay there.