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Clint Y

1 reviews | Active since Feb 2015

29 Jan 2025, 09:15

Rusting Bosch Stainless Steel Fridge/Freezer.

I bought a 619 litre, stainless steel Bosch Fridge/Freezer from Hirschsin March 2022, by mid 2024 just the freezer door started rusting in patches thought the door. We went to Hirsch and were told the Bosch Stainless Steel cleaner will remove this, which of course it didn't. Called Hirsch in in January 2025 and are then told that Bosch have rejected any warranty claim because they don't cover rust and the rust is due to ambient conditions, which are apparently much worse at the freezer door than at the fridge door of Bosch are to be believed. Besides the fact that Bosch don't seem to understand that the definition of "stainless" steel is a steel that doesn't corrode (it's not just a name for a nice silver look), their explanation doesn't explain how my two other stainless steel Bosch fridges, one a full fridge and one an upright freezer, purchased in 2006, and which have been standing in this same house with it's unfavourable ambient conditions since 2008, without rusting. It's also interesting to note that Bosch USA offer a 3 year rust through warranty for their stainless steel appliances, which is freely available on the internet from their USA Bosch home site. I guess the ambient conditions in the USA must be similar to those in my kitchen in RSA. I asked Hirsch for a name and number of a relevant person at Bosch SA and was told to email their customer (lack of) care line. So be warned, this 619l l, Series 6 Bosch fridge/freezer is now approximately R20 000 to buy and chances are you are going to have some pretty expensive rust standing in your kitchen. I have a number of Bosch and Siemens appliances and have purchased the brand for years. Not anymore.

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