Rude technicians not willing to fix my machine

We bought a Bosch washing machine last year July 2024 at Makro with a guaranteed of 2 years . we had contact Makro on the 14 of May 2025 to report a fault on the machine as it was not taking water in (which is surprising considering that the machine is new not barely a year), well a service call was lodged for us under reference number ***, which a technician by the name of Thomas contacted us on Friday the 16th may, ask us to send him pictures of the machine , which we did on Saterday because we we not home. so Monday the 19 May 2025 my husband called him to check on progress, he ask that we do a video as call as he didn't want to come to the house, in a way saving on his petrol i guess, so he did virtual diagnoses (that what your technician does), well he promise to check the part availability same day if not he will have to order the part, well we waited the whole day nothing no phone call , same thing again Tuesday nothing. We called him on Wednesday morning, he told us he hasn't checked it and he apologised we took it and promised to call before end of the day, as usually nothing , Thursday we tried calling him with no luck i ended up contacting the call center they also tried contact him at around 11:30 they couldn't as well and i contacted the call center again around 14:30, i got a Cosultant by name of Olwethu he was very helpful under the circumstances i had find myself at, he tried contacting Thomas fortunately he manage to get hold of him but he also told Owlethu that he will still check same old story his being telling so for 4 who,le days did nothing but make empty promises, but then My husband as well contacted then he become to rude and shouted at him and told us we must wait , no professionalism at all. Thats when we ask that they must change the Technician as we cant be disrespected in this manner and expect us to take it. Well i was told that its going to be another start from scratch with the new technician, well i said it was fine then i was given a reference number *** on Thursday the 22 May, which until today no technician has contacted us to schedule the appointment , so i called this morning guess what i apparently, the new Technician by the name of Quiton rejected the case and it was re- rooted to Thomas again, how so, is our compliant about his bad attitude not being taken into account, so im given a third reference number today again because you apparently you hire service provider who disrespect your clients. The whole Boash doesn't have its own Technician, you rely on un mannered service providers? i have two school kids, its winter and i cant use my machine because Bosh doesn't wanna fix or even replace my Machine so what is the guarantee for, and who is going to cover my laundry cost as i have to take them as well?i had previously LG machine never had issues until the 8th year and i was assisted just like that, with a day professionalism at it best, this is very horrible what we are getting, this very disappointing for such a big company to act in thus manner. Im sure i will never recommend any Bosch Appliance to anyone .and i will never buy anything myself again.