GG
Giel G
1 reviews | Active since Sept 2015
14 Oct 2015, 12:00
Poor service from Service Centre
Reported broken Microwave (3 years old) on the 25th of September 2015. Now 19 days and not fixed yet. Communication from the call centre was not good at all. Dumela tells me that the part was on order from Germany, when I spoke to Edgar he informed me that the part was handed to a courier company to deliver to us by the end of the week. No one keep us up to date of what was going on.<br> Do your self a favour and do not buy Siemens or Bosch appliances, I have had to may bad experiences.
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Bosch Siemens Home Appliances's replyOfficial
14 Oct 2015, 16:28Hello umVangati,
Good Day Giel,
My apologies with regard to the lack of communication when it comes to your spare part.
I will request the spares department to give you a call to rectify any misunderstanding that might have been with the Call Centre.
Thanking you in advance.
Kind Regards,
Meredith Madhlophe
BSH Customer Care Manager
Good Day Giel,
My apologies with regard to the lack of communication when it comes to your spare part.
I will request the spares department to give you a call to rectify any misunderstanding that might have been with the Call Centre.
Thanking you in advance.
Kind Regards,
Meredith Madhlophe
BSH Customer Care Manager
Bosch Siemens Home Appliances's reply14 Oct 2015, 16:28
Official
Hello umVangati,
Good Day Giel,
My apologies with regard to the lack of communication when it comes to your spare part.
I will request the spares department to give you a call to rectify any misunderstanding that might have been with the Call Centre.
Thanking you in advance.
Kind Regards,
Meredith Madhlophe
BSH Customer Care Manager
Good Day Giel,
My apologies with regard to the lack of communication when it comes to your spare part.
I will request the spares department to give you a call to rectify any misunderstanding that might have been with the Call Centre.
Thanking you in advance.
Kind Regards,
Meredith Madhlophe
BSH Customer Care Manager