Poor Service from Bosch Home Appliances

I called Bosch call centre to arrange for a technician to make the repair to our dryer in Jul and they assigned tech called Jerome. He quoted me over R2 800 to repair a blown control module. I felt this was pricey and considered replacing the dryer instead. I communicated this and a while later he asked that I pay his call out fee, which I did shortly thereafter. <br> <br> Beginning of Oct I made contact having decided to go ahead with repair. He requested full payment in advance. Highly irregular if you ask me, but paid in good faith. Since then he's been dodging calls, messages and appointments. Eventually he told me my part would be fitted that afternoon (26 Oct) - he did arrive to make the repair but left again with no further comms.<br> <br> Since then I've called the call centre voicing my concerns. This am I called again and was told that my part has been ordered and will arrive 25 Nov. I don't understand why I've received no comms from anyone? The technician has been dishonest with me, as he gave me the impression that my part had been received and that it would be fitted, only to go AWOL again. Lack of comms and runaround damages your brand and has broken my trust. V disappointing, Bosch.