Poor quality and atrocious client treatment

I bought a Bosch dishwasher last October. Within 9 months started having problems with the machine. First the door lost all tension so just flopped down whenever the machine was slightly opened. Then the heat pump started to pack up resulting in my distribution board tripping whenever the dishwasher was on. The retailer I bought the machine from got Bosch to do an assessment. When the technicians inspected the machine they found that there was a problem with the heat pump and asked me if I would like a repair. I refused a repair as the machine was less than 9 months old and it is unacceptable to expect me to be happy with replacing such an integral component within a year. When Bosch SA refused to do a machine replacement I spoke to their Aziza. What a rude person to deal with and also dishonest (when I refused a repair she agreed to send a technician to do another assessment and take it from there only for them to arrive with a box of parts to do the repair irrespective of outcome of the assessment). Suffice to say when they did another assessment the "poor quality appliances Gods" listened and tripped my distribution board again on the second inspection. BOSCH is terrible and I would never want to deal Bosch and especially with Aziza again! They should come and collect the faulty and dangerous product and perhaps invest the proceeds in better client service experience.