POOR BOSCH AFTERSALES SERVICE.

Very Poor Service.

Following a very disappointing service experience with the Bosch Service centre in Kramerville JHB . On 23 July I sent the below mail to the generic email address [ no one at Bosch would give me a manager's email or contact number!] . On July 26 I received a reply that it had been forwarded to a Service Manager. On 3 August I sent a follow up mail again - NO RESPONCE WHAT SO EVER!!

23 July to ***. Our Bosch vacuum cleaner stopped working and a Google search led me to your Bosch Service Centre in Kramerville ,Johannesburg.

I drove there from Pretoria on the 24 June 2021 and booked in the machine at the service desk. On the 25 June I received a quotation from Experts Appliance Repairs and Services and rep**** on the same day authorizing the repair. See below email.

On the 22 and 23 July 2021 I tried calling the following numbers : ***; ***; *** and ***. I was unable to connect to ANY of them.

I then drove from Pretoria to Kramerville once again on 23.07.2021.

After a 15 minute search my vacuum cleaner was eventually found - unrepaired. The reason given was that I did not authorize the repair!! At no point was any follow up call Or email from Bosch or E.A.R.S. received updating me or inquiring about the 'missing' authorization!

So: 1. If I wanted an independent supplier to repair the machine I would have found one in Pretoria and I would have saved 300 wasted kilometres of travelling!

2. Notwithstanding the above, the service centre in Kramerville is in a shambles and clearly ***********ly run, otherwise my machine would have been repaired and R 1340.71 [the amount quoted for the repair] later I would have been on my way!

No apology was offered or a proposal on how to rectify the matter was forthcoming. I now find myself back at square one with a broken vacuum cleaner and out of pocket for time taken off work and 300 kilometres of travelling expenses to the poorer.